Complaints Procedure

From time to time, parents and members of the public may express concern or make a complaint, either orally or in writing, about some aspect of the conduct/operation of the school, the conduct of the Headteacher, an individual member of staff, the Governing Body or an individual governor.

Concerns can be raised orally or in writing, but formal complaints should always be in writing, using the proforma at the end of our complaints policy and also attached below.

The school will always give serious consideration to concerns and complaints that are brought to its attention. However, anonymous complaints will not usually be considered. In considering concerns or complaints, the school will ensure that they are dealt with effectively and with fairness to all parties.

In dealing with your complaint:

• We will deal with your complaint honestly and politely and in confidence;
• It will be looked into thoroughly, fairly and as quickly as possible;
• We will keep you up-to-date with what we are doing;
• We will apologise if we make a mistake; and
• We will tell you what we are doing to put things right.

Please contact school by phone, in writing or e mail: bursar@st-pauls-nelson.lancs.sch.uk

PLEASE NOTE THAT OUR COMPLAINTS POLICY GOES HAND IN HAND WITH OUR DIGNITY AT WORK POLICY.